When it comes to IT support, companies can use either internal or outsource IT support. Internal IT support is an IT support department owned and managed by the company. On the other hand, outsourced IT support is a contractor hired by the company to provide IT support. Some companies have internal IT support while others have outsourced IT support. Though outsourced IT support has been available years or decades after internal IT support, outsourced IT support has overtaken internal support when it comes to businesses. Here are the reasons why most business companies prefer to outsource IT support over internal support. Or why not findout for yourself and visit http://www.arcsystems.co.uk/.
- State-of-the-art technology – Outsourced IT support industry is far more competitive than you think. Thousands of outsourcing companies are competing over clients thus they make sure to get all the edge they can to boost their position in the market. And having a state-of-the-art technology is a must for outsourcing companies to survive in the industry.
- 24/7 IT support – Internal IT support is covered by holiday regulations. In fact, most internal IT support employees are the same with regular employees. They work mostly for 8 hours per day and 5 days per week. If the company would like provide 24/7 IT support, it will most likely cost more than their regular rates. On the other hand, outsourced IT support provides 24/7 IT support on regular rates. The company will not be charged extra for holidays.
- No training – Even an expert IT personnel requires training before starting to work in an IT department. This will take time and resources from the company. On the other hand, outsourced IT support have expert personnel trained for a specific service thus they can start working for the company right away.
- No personnel limitation – Companies which need to start or expand their IT support will have to hire new personnel. On the other hand, outsource IT support does not have this limitation since they can provide additional personnel to cover sufficient IT support for their clients.
- Time efficient – Just by hiring and training new personnel for IT support will consume time. By using outsource IT support, time is saved and the business can be boosted right away.
- Saves office space – Since outsource IT support operates in their own facilities, the company does not have to allocate an office for the IT department thus saving office space.
- More business opportunities – With quality outsource IT support, there will be more business opportunities for the company to grow.
Though outsource IT support is a great complement for any business, combining it with internal IT support can boost the company operation many times.